Refund policy

 REFUND & RETURN POLICY
At CronicX (Pty) Ltd, we deal in premium tech, and we ensure our devices meet rigorous standards. Because
we operate an optimized direct-fulfillment model, our returns process is strictly structured to manage highvalue inventory efficiently.
2.1 Change-of-Mind Returns (Unopened Items)
If you receive your order and change your mind about the purchase, you are eligible to request a return under
the following strict conditions:
Condition: The iPhone box must be completely unopened and factory-sealed. If the plastic wrap is
broken, the box has been opened, or the device has been handled or turned on, the return will be instantly
rejected.
Return Shipping: The customer is fully responsible for all return shipping costs. CronicX (Pty) Ltd will
arrange the booking with our designated courier logistics partner, and our courier will collect the package
from you. The cost of this collection will be deducted from your final refund.
2.2 Damaged or Defective Items (Faulty / Dead on Arrival)
If your iPhone arrives with a legitimate manufacturer defect or transit issue, you must act swiftly according to
our timeline rules:
3-Day Complaint Window: You must file a formal complaint with CronicX (Pty) Ltd within less than 3
days (72 hours) of receiving the package. Your complaint must include clear photos or video evidence of
the fault.
7-Day Return Window: Once the complaint is logged and authorized, the device must arrive back at our
designated inspection point in less than 7 days from the date the complaint was officially made.
Our Remedy Discretion: If a legitimate fault is verified upon inspection, CronicX (Pty) Ltd reserves the
right to choose the best resolution based on specific conditions. We will either Repair the device, provide a
Replacement Device, or issue a Full Refund.

CRITICAL SECURITY REQUIREMENT: ICLOUD & PASSCODE LOCKS
Absolutely no exceptions: Any returned device must be entirely clear of personal data, passwords, and Apple
IDs. If a device arrives locked to an iCloud account, no refund or replacement will be issued, and the phone
will only be returned to you at your own expense.

USER-INFLICTED DAMAGE EXCLUSION
Any fault caused by drops, physical impact, liquid exposure, or unauthorized third-party software tampering
completely voids eligibility for returns, refunds, or repairs.